Delta Dental Insurance Review – Forbes Advisor

The chart below summarizes important details and features of Delta Dental’s five dental insurance plans. For full plan details and coverage restrictions, contact Delta Dental or a licensed insurance broker.

Source: Delta Dental Plans Association

Coverage

Delta Dental Plans Association is a network of 39 independent Delta Dental companies that offers coverage in all 50 states, plus Washington, DC, Puerto Rico and other US territories.

Provider Network

Delta Dental features the largest dental network in the country. Each state has its own Delta Dental insurance company, which makes up the Delta Dental Plans Association. Each individual plan within each state has its own network of providers. The network size depends on the type of plan you choose.

Additional Programs Offered by Delta Dental

Beyond dental insurance, Dental Dental provides users with:

  • My Smile Kidsa collection of fun resources for children to help them learn about dental health through stories, games and tips.
  • Laughsa wellness e-magazine devoted to recipes and health tips.
  • A wellness library chock-full of educational articles and videos on dental health and its implications for overall well-being.

The Customer Service Experience

Since Delta Dental breaks down its customer service departments by each state for policyholders, its customer service experience tends to vary widely.

Working with an independent insurance agent can help ensure a better customer service experience with your Delta Dental insurance company. An independent insurance agent can help submit claims and handle other matters for you.

Delta Dental Ratings and Reviews

Delta Dental has offices in 13 states accredited with an A rating, according to the Better Business Bureau’s (BBB) ​​website. (The BBB also shows 27 Delta Dental offices with an F rating and no BBB accreditation, but some appear to be duplicate entries). Complaints range from unethical claims practices to poor customer service practices.

Meanwhile, Consumer Affairs gives Delta Dental 3 out of 5 stars based on 70 ratings submitted in the last 12 months. A customer in Arizona commented it is “the best of the best.” Other customers claim poor customer service and difficulty finding answers to questions from a real person or a website. These ratings depend on the state issuing the policy. Even though there are many negative reviews, some Delta Dental insurance companies are getting customer service right. Research your state’s Delta Dental insurance company before making your decision.

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